Returns & Right of Withdrawal

Withdrawing from your purchase

You may notify us that you wish to withdraw from an eligible purchase within 14 days after receiving your goods, without giving a reason.

Contact support@nordicnita.com, or use our contact form, with a clear statement of your decision. Including your name and order number helps us identify your purchase.

Please send the goods back within 14 days after notifying us. You are responsible for the direct return shipping cost for a change-of-mind return.

For the return address, contact us at support@nordicnita.com.

Our logistics partners operate separate fulfilment facilities. Please do not assume that the sender address on your parcel is the correct returns address. Contact us if you need return instructions; prior approval is not a condition of exercising a statutory right.

Preparing your return

Please pack the goods securely to prevent damage during return transit. We recommend a tracked service and retaining proof of postage.

A deduction may be made for diminished value resulting from handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, where permitted by law.

Refunds

For a valid withdrawal, we reimburse payments within 14 days of receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first.

When you withdraw from the entire order, reimbursement includes the cost of our least expensive standard outbound delivery option. Additional charges for an upgraded delivery service are not refundable.

Refunds are made using the original payment method unless you expressly agree otherwise, without a refund-processing fee.

Damaged, defective or incorrect products

Please contact support@nordicnita.com if you receive a damaged, defective or incorrect item. Include your order number, a description of the problem and photographs where available.

Opening a product does not, by itself, remove your right to complain about a defect.

We will provide the remedy required by applicable consumer law and cover necessary return costs for a valid product complaint. Do not send a potentially unsafe or leaking product without first contacting us for suitable instructions.

These rights apply alongside our Terms & Conditions.

Uncollected parcels

Not collecting a parcel is not, by itself, a clear withdrawal notice. Please contact us if you wish to cancel or withdraw.

Any lawful deduction for an unsuccessful delivery or return will be explained and will not override your statutory rights.

Our Shipping Policy explains delivery attempts, tracking and carrier handling in more detail.

Optional withdrawal form

You may use the following form, but you do not have to: