Shipping Policy

Professionally prepared. Carefully packed. Tracked delivery.

Every NordicNita order is prepared, packed and dispatched by one of our three professional logistics partners located in Denmark, Finland and Estonia.

Our third-party fulfilment partners handle order preparation and packing, followed by handover to the delivery carrier. Your order may be dispatched from any of these locations.

For assistance at any stage, our customer service team remains your point of contact.

Order processing

Paid, in-stock orders are normally processed within one business day, Monday to Friday, excluding public holidays.

Orders received during weekends or public holidays are processed on the next business day. If an item has a different processing time, this will be stated on its product page or communicated before purchase.

Processing time is additional to the estimated delivery time below.

Delivery and tracking

We offer tracked delivery on all orders, as shown at checkout.

After dispatch, we send a shipping confirmation to the email address provided with your order, including tracking details where these are available. Tracking updates may take some time to appear after the carrier receives the shipment.

Estimated delivery times

Our general estimated transit time for European destinations is 2–4 business days after dispatch, including the United Kingdom, Norway and Switzerland.

Deliveries to Sweden, Denmark and Finland often arrive within 1–3 business days.

We currently deliver to European destinations only. If a country is not available at checkout, we are not yet able to ship there.

Delivery times are estimates, not guaranteed arrival dates. Customs clearance, public holidays, remote delivery locations and carrier disruptions may extend transit times.

Shipping charges

The shipping charge for your order is displayed at checkout before payment. Any free-shipping offer is subject to the conditions shown with that offer.

Customs and import charges

Orders delivered outside the EU may require customs clearance.

If a shipment is held by customs, contact us so that we can assist with available shipment information and documentation. Any return, refund or other remedy will be assessed according to the circumstances and applicable law.

Delivery details and unsuccessful delivery

Please check your delivery address, email address and telephone number carefully before ordering.

If you notice an error, contact us immediately. Changes may not be possible after fulfilment or dispatch.

If a delivery attempt fails, follow the carrier’s instructions or contact us for assistance. Any charge for redelivery or return must be lawful, reasonable and explained to you.

Delayed, missing or damaged shipments

If your order is overdue, appears to be missing or arrives damaged, contact us at support@nordicnita.com with your order number.

Where possible, retain the packaging and provide photographs to help us investigate. We will coordinate with the relevant logistics partner and carrier and arrange an appropriate resolution.

Our use of third-party fulfilment and delivery services does not remove our responsibilities to you as the seller.